Refund & Cancellation Policy

Automatic renewal

OmegaOps is a subscription that renews automatically — every month on a monthly plan, every year on an annual plan — and is charged to your payment method at the start of each period until you cancel. If you subscribed at an introductory price, it lasts your first 12 monthly billing periods on a monthly plan, or your first year on an annual plan, and the regular price shown at checkout applies from your first renewal after that, and we email you before that first regular charge. Full details are in section 8 of our Terms & Conditions.

Cancelling

• Online: choose Manage / cancel subscription — on your order confirmation page, from the link in every license and billing email we send you, or from our Support page. It opens your billing page, provided by Stripe, where cancelling takes one click and needs no phone call.
• By email: write to info@omegatrove.com from the address on your account. We will cancel and confirm by email.
• Cancelling stops all future charges. Your subscription stays active until the end of the period you have already paid for. When that period ends, the license ends and the software stops working, normally within 48 hours. Nothing is left running on your computer; you can uninstall the software at any time.

14-day money-back guarantee

• On your first purchase of a plan, monthly or annual, you can ask for a full refund within 14 days of the purchase date. No reason needed.
• To use it, email info@omegatrove.com from the address on your account within the 14 days.
• A refunded subscription is cancelled and the license ends when the refund is issued.
• The guarantee applies once per customer, to the initial purchase — not to renewals, and not to a new subscription started after a refund. It is in addition to any statutory right you have, never instead of it.

Other refunds

• Renewals. Apart from the guarantee above, charges for a period that has already started are not refundable, and cancelling mid-period does not produce a partial refund. That is why we remind annual subscribers before each renewal.
• Our mistakes. If we charged you in error, charged you after you cancelled, or the Service was unavailable through our fault for a sustained period, we will refund you fairly.
• Changes we make. If we end your subscription without cause, or remove a core feature you rely on and you cancel because of it, we will refund the unused part of any prepaid annual period.
• We are always willing to look at other requests in good faith — just ask.

Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from the contract within 14 days of purchase. Our 14-day money-back guarantee gives you at least the same protection on your first purchase: email us within 14 days and you receive a full refund. Nothing in this policy limits any right that consumer law in your country or state gives you.

How refunds are paid

Approved refunds are returned to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank or card issuer.

Contact

Omega Trove LLC · 2431 Aloma Ave, Ste 124, Winter Park, FL 32792, USA
Email: info@omegatrove.com · Phone: (407) 978-6811